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The Head of Airside Services is a key operational leadership position within Swissport Western Europe Station Structures reporting to the Swissport Station Manager and will be responsible for Swissport Airside provision of services and operational delivery at the airport; including ramp and bag hall, operations and Dispatch, cleaning and deicing if applicable at the airport.
In this role you will be responsible for the day to day Airside Service excellence of the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Accumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.
You will hold financial and operational responsibility for your area and ensure safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans. You will be responsible for the stringent management of revenue and for providing leadership and guidance to staff across a diverse workforce.
The following responsibilities are associated with this job role:
Leadership and Stakeholder Management
Quality Focus, Service Delivery and Operational Efficiency
Business Growth and Strategy
Leading and Facilitating Change
Applying Commercial Acumen
Coaching and Developing Others
Managing Performance for Success
Executing and Getting Results
KEY PERFORMANCE INDICATORS
Quality targets as set by Swissport and/or as agreed with customers
QUALIFICATIONS AND COMPETENCIES
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Career progression opportunities will be in line with the Swissport Western Europe Station Structures.
COMPANY TRAINING MODULES (to include)
Training modules in accordance with Swissport Global and Western Europe standard training selector and Swissport Western Europe Planning technical requirements. Relevant leadership training including Active Supervision and Active Leadership.
DIVERSITY & INCLUSION
Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:
[NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.]