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Ramp Services Agents provide the necessary under-wing ground support services to aircraft as required by our customer airlines. This includes (but not be limited) to the loading and unloading of baggage and cargo and mail, sorting and transporting baggage to and from the aircraft and the operation of specialist ground servicing equipment.
The following responsibilities are associated with this job role:
Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
Deliver passenger luggage to claim area and unload onto conveyor system
Deliver air cargo to appropriate recipient
Load/unload wheelchairs and child strollers and deliver to designated location
Provide special handling of luggage/cargo as required/directed
Placement of chocks and cones around the aircraft
Drive and/or operate ground support equipment which may include baggage tugs, baggage carts, aircraft steps, belt loaders, aircraft ground power units, tow bars, container loaders, water/lavatory service trucks, aircraft de-icing units, cargo dollies and passenger vans.
Collect and load live animals and dangerous goods on onto aircraft
Report all equipment malfunctions to the appropriate supervisor/manager
Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
Comply with Swissport Standard Operating Procedures (SOP’s)
Maintain the highest standards of safety and security at all times
Other duties as assigned
Qualifications and Competencies
Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.
DIVERSITY & INCLUSION
Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles. Specifically, you are required to:
[NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.]