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Associate Customer Experience Agent
Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being an Associate Customer Experience Agent with British Airways.
If you’ve ever been to Houston Intercontinental, you’ll know it can be a little busy. It’s a buzzing place where you’ll always be on hand for our customers, as a trusted ambassador for our brand. The focus is listening to concerns, fixing problems and making journeys smoother.
Our customers always appreciate an easy airport experience. So your contribution really will matter. Whatever the situation, you’ll go the extra mile to answer queries and sort out hitches, while adding little personal touches along the way. It’s about making people feel special by showing you care and always treating them as individuals.
What you’ll do as an Associate Customer Experience Agent
If you’re calm under pressure, and naturally helpful, this will be a great career opportunity. You’ll be welcoming customers then guiding them through the customer journey on the ground: check-in, departure, boarding and disembarkation. Key duties include:
What you need to join us
It takes special qualities to be a British Airways ambassador. Experience in a customer service role is an advantage, but we are most interested in your skills, motivations and personal characteristics.
Working at British Airways is about supporting each other to always be our best. We listen and do the right thing, create moments that show we care, and share our knowhow to make a difference.
There are four commitments that our whole team share:
What we can offer you
Our people are proud to work for us. They give their all for our customers and each other. So it’s important to us that everyone feels valued for playing their part. That’s why our rewards go far beyond salaries. You can look forward to a Total Reward Package featuring attractive medical (including vision) and dental plans for you and your dependents, life insurance and retirement plan. And yes, there are travel benefits too.
We offer world-class training and development opportunities, plus a competitive salary. You'll also receive a generous annual leave allowance and impressive benefits package.
Annual Leave: 10 days per year prorated from start date
Hours of work: 20 hours per week.
Shifts: Our most common shifts are afternoons and evenings, including weekends and holidays.
Must be 18 years of age or older and have unrestricted right to live and work in the USA without Sponsorship.
Must pass a ten-year background check in order to obtain and retain an airport authority ID.
Must be willing and able to work shifts, mainly covering afternoons and evenings. These operate over a 7-day pattern, so you could have shifts that fall on weekends and holidays.
Please note we do not sponsor visa applications, conduct interviews abroad nor reimburse travel or hotel expense. We do not offer relocation assistance. Please bear this in mind if you decide to continue with your application.
How to Apply
Please confirm on your application you meet the following requirements:
Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
If you require any reasonable adjustments to support you during the application process, please mention this at any stage.